Board your pet at our
Canine & Feline Hotel

Introduction

Pets are like our children – we feed, nurture and lavish attention on them. Our qualified animal care staff does the same when you can’t be there. And, because we are a veterinary hospital we are constantly monitoring the health and well being of our patients. Those owners whose pets have special health concerns can leave knowing that their pets are being monitored closely and medications are being given properly and on schedule. We feel it is a tremendous advantage to board your pet at our veterinary clinic’s boarding facility. If your pet should become sick they can receive prompt care by a veterinarian or veterinary technician.

All of our visiting dogs are walked at least 4 times daily on our beautiful country property.  We feed as you would at home and schedule “treat times” for those able to have them. Finally, our boarding guests (and hospitalized patients) are checked frequently by staff. Our Kitty Condos are situated in their own room (away from our canine visitors) with a view of the rolling Caledon Hills. Our guests can enjoy the scratching post or just sit and enjoy the view. After a three-night stay, your pet will enjoy a complimentary and invigorating bath. All of boarding patients receive a complimentary pedicure.

Please note - It is the owner’s responsibility to inform hospital personnel if their pet has not been leash trained or should be considered an escape risk.

Belongings

Your pet's personal items, such as bedding and food and water bowls may not be appropriate for boarding. Bedding can transmit fleas, are easily soiled and personal items are easily misplaced. Food and water bowls are provided and adequate bedding is provided as needed. We ask that personal belongings accompanying your pet be limited to a chew toy or bone.  If your pet has a favorite bed or toy, you may bring them with you. They must be labeled with your pet’s first and last name. Although we will do everything possible to keep up with your pet’s belongings, we are NOT RESPONSIBLE FOR ITEMS LOST OR BROKEN.

If you have a pet with a medical condition, an older or younger pet that may have difficulty with bladder and bowel control, we urge you to let us know prior to dropping off.

Medication Fee

There is a daily fee for medications given. Please advise us of any special treatments or medications needed while boarding. Leaving written instructions helps us give the best possible care. We ask that medications be presented in the original dispensing container with a veterinarian's prescription label properly identifying the pet, medication and directions for use. We administer medications according to the owner. Our animal care team is highly trained in administering medications properly and accurately using a strict routine. Glendale’s animal care team is also trained in insulin injections for diabetic patients. Glendale Veterinary Hospital is not responsible for the results of medications prescribed by other veterinarians.

We Are A Flea-Free Facility

Upon checking in, your pet will be given Capstar. This safe one-time oral flea tablet will treat mild flea infestations on a pet and prevent transmission to the environment as well as other pets. If a pet has a more serious flea infestation, we will administer a flea treatment called Advantage. Advantage is a very safe non-systemic topical flea product that kills several stages of the flea life cycle. Both of these treatments are subject to a one-time fee. In circumstances where a pet is being treated with a flea adulticide such as Advantage, Advantage Multi, Revolution, Bravecto, Nexgard or Simparica, Capstar will not be given.

 

Please note – If a pet is not being treated with any flea product, a Capstar or Advantage treatment is mandatory.

Diet

At Glendale we recommend you bring the food that your pet usually eats. This is due to the fact that being in a new place can cause stress, and adding a sudden change in diet can cause discomfort, resulting in upset stomach and abnormal stool. If you are unable to bring your own food, Glendale provides a veterinary prescription dry and canned option to maintain Gastro-intestinal health. Boarders are fed at 7:00am and again at 4:00pm or at your request.

Aggressive Patients

We rarely have to turn away a pet for temperament issues. However, due to the hands-on nature of our boarding services, we reserve the right to refuse service to any animal due to aggression towards humans, which makes care taking especially difficult. Please mention any behavior issues when booking your pets reservation so we can have appropriate staff available during your pets stay.

Complementary Bath

All canine boarders staying longer than 3 nights with us will receive a complementary bath and pedicure before going home.

 

Booking Reservations

Reservations may be booked by calling 519-927-9229 or emailing glendale@bellnet.ca. We accept reservations on a first come first served basis. We recommend you book well in advance to ensure space is available. A 10% discount on the nightly boarding fee will be applied after two weeks.

Check In and Check Out Times

Pets may check in to the Canine and Feline Hotel

 

Monday - Friday

9:00am - 5:30pm

 

Saturday

9:00am – 12:30pm

 

Pets may be checked out of the Canine and Feline Hotel

 

Monday - Friday

9:00am  - 5:30pm

 

Saturday 9:00am – 12:30pm

Sundays are by appointment time ONLY

 

Special pick up times can also be arranged. We do ask that you check in and check out your pets within these hours unless special arrangements have been made. Owners are asked to call if they are unable to drop off or pick their pet up on the day originally scheduled. Unforeseen circumstances can happen that may change the date a pet is picked up and we are very understanding of these situations. We will always try to accommodate an owner to the best of our ability, however, if reasonable notice is not given, the nightly boarding fee will double until the pet is checked out.

 

Please note - Checking in and checking out pets outside of clinic hours is not permitted.  If arranged prior to the reservation dates, out of hours admissions and discharges will be subject to a $35.00 fee in addition to regular boarding charges.

 

Accommodations

Our facility is comprised of 14 indoor runs that are 2 ½ feet wide by 6 feet deep. We also have 5 “double” runs that are 6 feet deep and over 7 feet wide. Our double runs are for families with multiple dogs that would like to stay together and are a first come, first served basis. If the “double” runs are not reserved, we will automatically set them up for your single dog.

Extra Night Walks

We offer an extra, later night walk for all boarders. The Extra Night Walks are approximately 20 minutes in duration and give your pet an additional chance to get out for a bathroom break. These walks are done by qualified individual and generally take place between 8-9pm. Your dog will get individual one-on-one time, which can include playing with toys, petting and receiving treats, with our staff member.

Contact Information

When checking your pet in for boarding, the Glendale staff will ask for some key information relating to your pets stay, so please allow yourself sufficient time to respond to these questions without being too rushed. We will confirm your date of pick up, ask for contact information, full dietary information (including brand of food, exact amount of food fed, how often), medication information and belongings brought with your pet. If you have any other relevant information for your pets stay, please write this information down and present it to the staff member checking your pet in. This information will be requested every time that your pet comes in for boarding.

We strive to provide the best care and compassion for your pets. If at any time we have the need for special or emergency treatments while your pet is boarding with us, we will first attempt to contact your emergency number to inform you of the situation. If your pet gets ill while here and it is not an emergency our veterinary staff will treat medically to keep him/her comfortable. You will have the opportunity to agree or disagree to this at the time of drop off. If you will be staying where you cannot be reached, we ask that you call us every 2-3 days for an update on the status of your pet's health. Pet owners are responsible for any and all associated costs for care beyond normal boarding fees.

Holidays Observed

We are not open for pets to be checked in or out on holidays. There is staff here however to tend to the regular care of your pets. Holidays include New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Holiday, Labor Day, Thanksgiving, Christmas Day and Boxing Day.

 

Please note that we close at 3:00 pm on Christmas Eve and New Year’s Eve.

 

Vaccinations

All visiting pets must be current on vaccinations. This policy protects all boarding pets from serious and potentially life threatening disease. Please have all vaccine status forms sent to us (fax, email or in person) prior to your pet’s boarding. You may obtain these from your regular veterinarians. Our policies may vary from other hospitals so we want to make sure your pet’s vaccines are current with our policy. If proper vaccination information is NOT provided BEFORE your pet arrives for their stay, Glendale reserves the right to refuse admission to our kennels.

 

Vaccines required for boarding dogs are:

Distemper Adenovirus

Parvovirus

Parainfluenza

Rabies

Bordetella (also known as the “Kennel Cough” vaccine)

Vaccines required for boarding cats are:

Feline Viral Rhinotrachitis

Calici

Panleukopenia

Rabies